Details of Transactions
To provide high quality services we collect from our customers the necessary data on transactions .
The company gives high priority to respecting the privacy of your personal information by following the principles of personal data protection. Strictly preserve any information that you provide. The quality services we provide require the use of your personal data below :
• Your name ,( address, ZIP code , city, country, municipality )
• Your phone
• Whenever you have access to your personal information through the My Account tab, which you can modify to download to your own computer, even you can request to delete them through the contact form.
Access to my data
At any time, you have the right to retrieve the data you have provided to our site. Click on "Get my data" to automatically download a copy of your personal data on a pdf or csv file..
Rectification & Erasure requests
You have the right to modify all the personal information found in the "My Account" page. For any other request you might have regarding the rectification and/or erasure of your personal data, please contact us through our contact page. We will review your request and reply as soon as possible..
Customer Privacy Disclosure to Third Parties
Our shop is bound not to reveal, Sell, grant or exchange your personal information to any outside organization, unless prior written mediate information from you or you are authorizing our store to provide additional information or when required by law or court order.
Our eshop never uses your personal information to promote products and services to third parties unless you have no objection to receiving promotional messages. These companies do not have the right to keep your personal data unless you express interest in products and services .
Accept Terms Privacy Compliance File
According to the Law on the protection of individuals with regard to processing of personal data , you have the right to refuse the processing of your personal data .
The information you send during your order is encrypted before sending and decrypted when received by us. The encryption is done via the SSL protocol is the most prevalent worldwide safety data on the Internet.
Our online store, provides complete security for your transactions. Your transactions are subject to encryption . In transactions where credit card is used , you are taken by the system to the authorized payment platform you choose. After completion of the transaction and the approval of charging your credit card, return by the system back to our online store. On your account you will be able to track the progress of your order and download the documents relating to the transaction.
The online store allows customers States to change your username (Username) and password (Product Code), if they wish . Your personal information will be kept intact and only the system now recognizes the customer with a different password (Product Code).
If you forget your secret code (Product Code) You can apply for the reminder. All you have to do is send the email that is registered in the system . The username (Username) and the secret code you (Product Code) will be sent electronically to the e-mail you will not be forced to participate in the process epanengrafis. .
Our secure payment With SSL .
- Easy payment through a bank account.
- Cash on delivery to the carrier.
- Payments to any Credit or depit card, using safe payment platform Stripe & Paypal
Shipments and customer care
Your order will be sent via courier. For orders over > 50 euro, we will not charge you for shipments within Greece, irrespective of the quantity of your order.
The orders you make from our online store are delivered by the courier transport company with which we work , to the address you have indicated, within 2 working days from the date of the order. Deliveries are made daily except Sunday .
Shipping to foreign countries
Shipping costs in foreign countries vary, depending on the delivery country.
If any event of force majeure ( such as storms, strikes) makes the delivery unable to complete within the time specified , for which we have committed, we will contact you to inform you and inform us if it is desired to complete your order .
Limitation of Liability
Our company accepts no liability for any damage that may result in customers from non-- execution of an order . If a product is not immediately available, will be notified promptly by the ordering department for the estimated delivery time.. In these cases our online store ensures your personal data.
All products in our online store provide manufacturer warranty. If you wish to make a purchase and you have any questions about the product , you can contact us via the contact form available in our store.
The prices of the products listed in our store include VAT. Our goal is to provide the highest quality products in the market, at the lowest prices and with the fastest delivey method . Our e- store has the right to change prices without notice . Naturally , the customer pays the amount shown in the order and does not matter if the the price has changed until the delivery date.
Terms of contract
Our company has the right to amend the terms and conditions . Our company has the responsibility to immediately inform the text which refers to trading conditions when deciding on any change in circumstances. The online store of our company fully in international and European law on electronic commerce, and the law on consumer protection (Law 2251/1994 ) governing distance selling .
Terms & Conditions of Trade
All products purchased from our online store may not be exchanged or returned at any of the physical stores.
In all cases, you want to return the purchased product (resizing / color / design, replacement, repair or refund), you must enter a Refund Request with the required informations. After we check your request, you will receive notification with email for return authorization and instructions on how to progress and the shipping address. Once we receive your return, you will receive back a notification via email and then you will be informed about the outcome of the request ..
If you want to change the purchased product - and only if the product is not used - you need to register a return request within 14 days of receipt, to shipping the product within 3 days from the date of approval of the request. .
For orders within Greece, the first change is made at no charge to the client, and any change after the first, the charge amounts to € 6,00 per change and charged automatically order replacement. .
For orders outside Greece, the customer making the return fee and charged to send replacement to normal shipping costs (depending on the destination country).
If the product you received does not correspond to the product of your order, you need to post a refund request within 5 days of receipt and can return the product within 3 days from the date of approval of the request. .
In this case there is no cost to the customer for replacement.
If a product proves to be defective within two months of the sale, we undertake to repair or even replace it with new (if not accept-repair), no charge you. Once detected the defect, you must register a return request, so as to obtain instructions for return / replacement / compensation. If deemed necessary to replace and there is availability, you can choose between eplacement of another, equal the product of your choice, or reimbursement of all or part of its value in money. . The amount of money back in case of defective products used in the original estimated value reduced by 10% for every month that has elapsed since the initial sale.
If for any reason you wish to return the product you purchased and you do not care to replace it with someone else, should post a refund request within 14 days of receipt and make product shipment within 3 days of the approval of the request. . Having been capped and found that the product has not been used will be returned the value of the product. We state explicitly that, in order to avoid abuses and facilitate procedures, the refund closed after 15 days.
Where a refund is only charged the cost of returning the product..
NOT REPAIRED TO ANY PRODUCT THAT HAS BEEN ANY MODIFICATION CUSTOMER TASK (color-size-heel-draft etc.) strong>
p> THIS TERMS AND CONDITIONS APPLY TO SALES BY INTERNET AND IN NO CASE DO NOT APPLY FOR NATURAL STORES strong>