Returns Policy
Terms & Conditions of Trade
All products purchased from our online may not be exchanged or returned at any of the physical stores. Returns In all cases you want to return the purchased product resizing color / design, replacement,repair or refund you must enter a Refund Request with the required informations. After we check your request you will receive notification with email for return authorization and instructions on how to progress and the shipping address. Once we receive your return you will receive back a notification via email and then you will be informed about the outcome of the request..
product changes
If you want to change the purchased product-and only if the product is not used - you need to register a return request within 14 days of, to shipping the product within 3 days from the date of approval of the request. For orders within Greece the first change is made at no charge to the client, and any change after the first the charge amounts to € 6,00 per change and charged automatically order replacemen. For orders outside Greece, the customer making the return fee and charged to send replacement to normal shipping costs (depending on the destination country).
incorrect shipments
If the product you received does not correspond to the product of your order, you need to post a refund request within 5 days of receipt and can return the product within 3 days from the date of approval of the request. In this case there is no cost to the customer for replacement.
defective Products
If a product proves to be defective within two months of the sale, we undertake to repair or even replace it with new (if not accept repair), no charge you. Once detected the defect, you must register a return request so as to obtain instructions for return replacement compensation. If deemed necessary to replace and there is availability you can choose between eplacement of another, equal the product of your choice or reimbursement of all or part of its value in money. The amount of money back in case of defective products used in the original estimated value reduced by 10% for every month that has elapsed since the initial sale
refund
If for any reason you wish to return the product you purchased and you do not care to replace it with someone else, post a refund request within 14 days of receipt and make product shipment within 3 days of the approval of the request. Having been capped and found that the product has not been used will be returned the value of the product. We state explicitly that in order to avoid abuses and facilitate procedures the refund closed after 14 days Where a refund is only charged the cost of returning the product..
NOT REFUND OR REPAIR TO ANY PRODUCT WHICH HAVE ANY MODIFICATION TASK (CUSTOMIZE) THAT CUSTOMER HAVE BEEN CHOOSE (color-size-heel-draft etc.)
THIS TERMS AND CONDITIONS APPLY TO SALES BY INTERNET AND IN NO CASE DO NOT APPLY FOR NATURAL STORES